Carnival releases information on disabled cruise ship - WSFX - FOX Wilmington, NC

Carnival releases information on disabled cruise ship

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    Monday, February 11 2013 10:42 AM EST2013-02-11 15:42:44 GMT
    Fallout from many Texans over their negative experience on a popular cruise line. This morning the cruise ship 'Carnival Triumph' had an engine room fire while the vessel was sailing approximately 150More >>
    Fallout from many Texans over their negative experience on a popular cruise line.More >>
TEXAS - On Sunday, the cruise ship 'Carnival Triumph' had an engine room fire while the vessel was sailing approximately 150 miles off the coast of the Yucatan Peninsula.

The fire was contained to the engine room. There were no casualties or injuries to guests or crew.

According to Carnival Cruise Lines, the vessel is currently in the Gulf of Mexico and awaiting the arrival of two tugboats which will tow the ship to Progreso, Mexico, which is the closest port to the ship's current location.  The ship is expected to arrive in Progreso late Wednesday and guests will be flown from Mexico back to the U.S. on chartered aircraft which the company is currently working to arrange. 

Currently, a team consisting of additional technical crew and guest service personnel is en route to the vessel and is expected to arrive via boat later today.  All appropriate authorities including U.S. Coast Guard have been notified and a U.S. Coast Guard cutter is presently on site next to the Carnival Triumph and in communication with the ship.

The ship has maintained emergency generator power since the fire occurred and the technical team on board has been successful in gradually restoring auxiliary power to operate some basic hotel functions.  Guests have been supplied with food and refreshments throughout Sunday and Monday morning and the ship has supplies on board to last until the vessel returns to port.  

Sunday afternoon, the Carnival Elation rendezvoused with the Carnival Triumph and supplied dinners for the guests on Carnival Triumph, along with additional provisions.  Early Monday afternoon, the Carnival Legend will also be on site to do the same.   

All guests on the current Carnival Triumph voyage will receive a full refund of the cruise, along with transportation expenses.  In addition, they will receive a future cruise credit equal to the amount paid for this voyage, as well as reimbursement of all shipboard purchases during the voyage, with the exception of gift shop and casino charges, according to Carnival Cruise Line officials.

The next two voyages of Carnival Triumph, scheduled to depart Monday, February 11 and Saturday, February 16 are being canceled.  Guests scheduled to sail on either of those voyages will receive a full refund, reimbursement for non-refundable travel expenses and a 25 percent discount on a future three to five-day cruise. Carnival is in contact with impacted guests to advise them of the situation.

There are 3,143 guests and 1,086 crew on board, according to cruise officials. Concerned family and loved ones of guests and crew can call 888.290.5095 or 305.406.5534 for information.

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