NEW HANOVER COUNTY, NC (WECT) - Frank was medically retired from the U.S. Army after serving tours of duty in the wars in Iraq and Afghanistan.
He plans to appeal the VA's denial of his disability claim for permanent nerve damage.
"The majority of the people you talk to on the phone (at the VA), the majority of the people you go to see, don't care," said Frank. "That's what I've seen in the short time I've been in the system."
Frank is in the middle of the appeals process with the VA right now. He filed the appeal after being denied his claim.
"Ron opened up my file again, and the last thing they told him was that it was going to take about three years to get it all settled," Frank said. "It becomes a full-time job, just to keep up with your claims. There's the trip to Fayetteville, so that means taking a day off work to drive there for that. Then you get letters in about this and that. You say 'I'll send it to you when I can.' You call the VA and they say ‘we can set you up an appointment in three months'. Well 'no I can't, this is delinquent. I need to get an appointment to be seen', and they say, 'we're sorry we can't get you an MRI for three months."
Frank is one of many veterans we spoke with who are still fighting, but this time he's fighting "with" his country for health care.